Privacy Policy

This privacy policy outlines how MedixaLab collects, uses, stores, and protects the personal data you provide when using our website.

Collection of Personal Data

We collect personal data when you:

– Place an order on our website;
– Create a customer account;
– Subscribe to our newsletter;
– Fill out a contact form;
– Browse our website using cookies or tracking tools.

The data collected may include your name, surname, mailing address, email address, phone number, IP address, order history, and browsing preferences.

Use of Data

The data we collect is used to:

– Process and ship your orders;
– Send you updates about your order;
– Respond to your queries via customer service;
– Offer you personalised deals if you have given consent;
– Improve your user experience on the website.

Data Retention

Your data is stored only for the time necessary to fulfil the purposes for which it was collected, in compliance with current legal and tax obligations.

Data Sharing

MedixaLab is committed to never selling or renting your personal data. Some data may be shared with technical service providers (shipping, hosting, payment) strictly for the execution of your order or the proper functioning of the website.

Your Rights

In accordance with the Canadian General Data Protection Regulation, you have the following rights:

– Right of access to your personal data;
– Right to rectification;
– Right to erasure (right to be forgotten);
– Right to restrict processing;
– Right to object to processing;
– Right to data portability.

To exercise your rights, you may contact us at the following address: contact@medixalab.com

Cookies

Our website uses cookies to enhance your browsing experience, measure traffic, and provide personalised content. You can update your cookie preferences at any time through your browser settings.

Data Security

We implement all necessary technical and organisational measures to safeguard your data and prevent any unauthorised access, loss, or alteration.

Policy Changes

This privacy policy may be updated at any time to reflect legal or technical developments. The applicable version is the one published on our website at the time of your visit.