Terms and Conditions of Sale and Use

Article 1 – Scope of Application

These general terms and conditions govern the use of the medixalab.com website and all sales made through it. By accessing the site or placing an order, you unreservedly accept these terms and conditions.

Article 2 – Company Information

This site is operated by The Crimson Leviathan Limited, a company registered in Hong Kong, with its registered office at RM 1911A, UNIT F, 19/F, Golden Bear Centre, 66 Chai Wan Kok Street, Tsuen Wan, Hong Kong.

Contact email: contact@medixalab.com.

Article 3 – Products

The products offered for sale are described and presented with the greatest possible accuracy. Photographs and illustrations are non-contractual. MedixaLab cannot be held responsible for minor differences between the delivered product and its representation on the website.

Article 4 – Orders

Customers may place orders directly on the medixalab.com website. All orders imply acceptance of these general terms and conditions. A confirmation email is sent to the customer after the order has been validated.

Article 5 – Prices

Prices are shown in euros, inclusive of all taxes. MedixaLab reserves the right to modify its prices at any time, but products will be invoiced based on the prices in effect at the time the order is confirmed.

Article 6 – Payment

Payment is due immediately upon ordering. Payments can be made by credit card or any other method available on the site. All transactions are secured.

Article 7 – Delivery

Delivery terms are detailed in the dedicated shipping policy section. MedixaLab undertakes to deliver the products within the indicated timeframes. In case of delay or loss, the customer may contact customer service at the following address: contact@medixalab.com.

Article 8 – Right of Withdrawal and Returns

The customer has a period of 30 days from receipt of the order to return an item or request an exchange. For more information, please consult the return and refund policy.

Article 9 – Liability

MedixaLab cannot be held liable for indirect or non-material damages that may result from the use of the site or from product purchases. Use of the site is the sole responsibility of the user.

Article 10 – Intellectual Property

All elements of the medixalab.com website (visuals, texts, logos, etc.) are the exclusive property of The Crimson Leviathan Limited. Any reproduction or use without prior authorisation is strictly prohibited.

Article 11 – Personal Data

The information collected is processed in accordance with our privacy policy. Customers may access, modify, or delete their personal data at any time.

Article 12 – Governing Law

These terms and conditions are governed by the laws in force in Hong Kong. In the event of a dispute, an amicable resolution will be sought first. Failing that, the competent courts will be consulted.